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Ena Coach
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6 customer reviews for Ena Coach

(6 Ratings)
out of 5
5 Stars
0 %
4 Stars
0 %
3 Stars
17 %
2 Stars
0 %
1 Star
83 %
Kevin Pohotona, 12/20/2024
Very horrible customer service. The buses were late for 10 hours. I had to spend the night and half the day seated in the cold. They do not refund the customer's fare. I think it's made for people goi ... Very horrible customer service. The buses were late for 10 hours. I had to spend the night and half the day seated in the cold. They do not refund the customer's fare. I think it's made for people going to kisii, Busia and Kisumu. They are pathetic liars too. No one should risk to take this bus if going to Mombasa.

Kevin Pohotona on 12/11/2024 travelled from Nairobi - Mombasa and does not recommends Ena Coach 👎

Kevin, 1/7/2025
I have been waiting now for my parcel containing perishable goods for three days and it has not yet arrived, 😭 this is the worst company in parcel delivery 🚮🚮🚮
Mbetsa , 12/19/2024

Who waits for a bus for four hours?? 😡 and without communicating 😔😭 And I had important business to attend to..I didn't even reachy destination on time

Mbetsa on 12/20/2024 travelled from Nairobi - Mombasa and does not recommends Ena Coach 👎

Nahida Baten, 10/23/2024
The supervisor was way too much to me. As being a a female passenger they were about to take me off at 2:00 A.M night at a place where no counters or shops would be opened. I asked him to tell me the ... The supervisor was way too much to me. As being a a female passenger they were about to take me off at 2:00 A.M night at a place where no counters or shops would be opened. I asked him to tell me the time to reach at my destination so that I can call my family member to pick me up. But he was just muttering the words rudely and also mocked me by discussing this fact with his colleagues. Then I had to change the bus and take a new bus from abdullahpur, shymoli n.r. bus. Far better from this stupid service and stupid bus.

Nahida Baten on 10/23/2024 travelled from Mymensingh - Chittagong and does not recommends Ena Coach 👎

Judy, 6/21/2024
ENA coach is so useless. The interest of their passengers is not their concern. My sister boarded their vehicle with a three month baby. When their staff got to the accident scene, they attended to th ... ENA coach is so useless. The interest of their passengers is not their concern. My sister boarded their vehicle with a three month baby. When their staff got to the accident scene, they attended to the vehicle instead of first looking at the interest of the passengers. My injured sister and child were left at the mercies of good samaritans. At a point of distress, their office couldn't even offer accurate info. In fact, they gave us wrong info on the hospital the victims were taken to. So absurd. My heart bled 😭
Oscar, 5/8/2024
Ena coach is the worst parcel sending courier,they have staff who will steal your goods if they find out the goods are more expensive than the declared amount.make sure you give the correct value inca ... Ena coach is the worst parcel sending courier,they have staff who will steal your goods if they find out the goods are more expensive than the declared amount.make sure you give the correct value incase you have to use them.as for me i lost a phone worth 20k to these fraudsters.
Florence , 8/23/2024
A baby cot was send to me from Nairobi on date 17th,1st the bus didn't alert me my parcel has arrived,I had to follow-up, when I went to pick it up I found some vendors using it as a display shelf out ... A baby cot was send to me from Nairobi on date 17th,1st the bus didn't alert me my parcel has arrived,I had to follow-up, when I went to pick it up I found some vendors using it as a display shelf outside the office when I questioned the staff he said "hii kitanda kubwa inakaa wapi hapa"ndo sasa ikuwe shelf ?it was poorly handled one drawer is broken its white but has black marks..I'm totally disappointed with your service I wouldn't recommend anyone and you should work on your staff pr
Ramon Odhiambo, 1/7/2025
Ena Coach Parcel Delivery is the worst. I paid for my parcel to be delivered to Rongai and paid 500 for it. The guys delivered the parcel to K.P.C.U. I had to travel back and forth from Nairobi to Kis ... Ena Coach Parcel Delivery is the worst. I paid for my parcel to be delivered to Rongai and paid 500 for it. The guys delivered the parcel to K.P.C.U. I had to travel back and forth from Nairobi to Kiserian from 3rd to 6th before my parcel was finally traced. It cost me a lot of unnecessary money to travel daily to K.P.C.U for three consecutive days. The man at the Rongai picking station does not pick calls or make meaningful follow up. One fellow at K.P.C.U by the name Abel Amayo or something is very arrogant and rude. The guy disregards customer complaints and acts as though he is the busiest of them all and cannot follow up on a parcel which he should be responsible for. Very arrogant man. worst services ever.
Charles, 4/9/2024

Faulty stuck safety belt seat no. 6 on ena62051910

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