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FlixBus
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918 customer reviews for FlixBus

(102 Ratings)
out of 5
5 Stars
19 %
4 Stars
4 %
3 Stars
4 %
2 Stars
5 %
1 Star
69 %
(816 Ratings)
out of 5
5 Stars
19 %
4 Stars
8 %
3 Stars
7 %
2 Stars
8 %
1 Star
58 %
Anja, 2/6/2025
During the trip my suitcase was stolen. The drivers were extremely rude and yelling at me when I told them that my luggage is not in a trunk. Obviously there is no security check, so everyone is allow ... During the trip my suitcase was stolen. The drivers were extremely rude and yelling at me when I told them that my luggage is not in a trunk. Obviously there is no security check, so everyone is allowed to take anyone's luggage with zero responsibilities. On the other hand, customer service was quite uninterested in helping me finding the suitcase. Flixbus never again, especially when I found out that it is quite common for luggage to be stolen.

Anja on 01/09/2025 travelled from Budapest - Prague and does not recommends FlixBus 👎

Kaliakra Kaliakra, 12/7/2024

Остались всем довольны. Особенно благодарны водителям за ответственность и инструктаж по прохождению границ

Kaliakra Kaliakra on 12/07/2024 travelled from Kyiv - Budapest and recommends FlixBus 👍

Chatsopa Klinpun, 10/24/2024

The bus is quite good, on time.

Chatsopa Klinpun on 10/16/2024 travelled from Vienna - Budapest and recommends FlixBus 👍

Julie Luxton, 10/16/2024
WAITING 4 MONTHS FOR A SIMPLE REFUND… Had a trip booked for my son in June of this year 2024. Flixbus cancelled one leg of the trip and I immediately applied on their site for a refund. IT IS NOW MID ... WAITING 4 MONTHS FOR A SIMPLE REFUND… Had a trip booked for my son in June of this year 2024. Flixbus cancelled one leg of the trip and I immediately applied on their site for a refund. IT IS NOW MID OCTOBER, 4 MONTHS LATER AND NO REFUND IN SITE. Basically, FlixBus has stolen my money at this point. Dozens of emails and phone calls and STILL NOTHING. Their "customer service" is a tragedy not a service in the least. Shocking to run a business like this...... BUYER BEWARE!!!

Julie Luxton on 06/30/2024 travelled from Amsterdam - Dortmund and does not recommends FlixBus 👎

Andy, 7/17/2024

unprofessional, unreliable and no customer service!!! waited in Miami Downtown and the bus just canceled.. no message or info! First and for sure last time!

Sarah , 7/7/2024
Flix bus Europe is ran by the most moronic group I’ve ever dealt with. There is absolutely zero security process for the bags that go under the bus so of course mine got stolen. It would be so simple ... Flix bus Europe is ran by the most moronic group I’ve ever dealt with. There is absolutely zero security process for the bags that go under the bus so of course mine got stolen. It would be so simple to ticket each bag and have to produce a matching number ticket in order to get your bag back at the stops but oh no, there is no such system and guess what they could care less. Both drivers just shrugged it off and said they had to keep going on. And per their contract online they say they are not liable for missing our stolen bags but also they do zero to try and protect their customers so these things do not happen. This is the absolute worse company I have ever dealt with. If I could give them zero stars I would.
Jay S, 7/4/2024
If I could give zero stars, I would. Affordable transportation, sure, but that's all they have going for them. Astounding that this company advertises that they receive sparkling reviews when it's qui ... If I could give zero stars, I would. Affordable transportation, sure, but that's all they have going for them. Astounding that this company advertises that they receive sparkling reviews when it's quite the opposite. The "customer service" absolutely sucks. I had booked a round-trip ticket for July 4th weekend. Lo and behold, I caught COVID. I did read the cancellation policy, but stupidly thought that they would be understanding and allow a full refund since it would be a terrible idea for me to get on a bus with a bunch of other people. Nope. I spoke with a rep who said he would try to get me a refund, but probably just placed me on hold and sat there. When he returned and said that they're just going to stick with their cancellation policy, not giving a single shit about the circumstances, I asked to speak with a supervisor or manager. He made a bunch of.claims about not being able to transfer a call to someone higher up, the supervisors and managers don't deal with escalations, I had already reached the highest escalation I possibly could (even though he is not a supervisor or manager), and there is not another phone number or method of communication to reach a supervisor or manager. Then he asked if there was anything else he could do for me, to which I replied "apparently not", so he said "great, thank you for calling. Bye." and disconnected the call. I found a complaint from, filled it out, and have heard nothing. Since I'm still testing positive for COVID and not willing to expose others, I had to cancel the ticket myself online. Their refund rate plus the cancellation fee, I'm getting less than $40 back in a ticket that cost over $100 with all the taxes and fees. Save yourself a headache if you have to cancel unexpectedly due to a virus that medical professionals advise against sharing with the public and go with some other company for travel. Flixbus absolutely sucks because of their bullshit policies and robotic asshole employees.
TC, 6/24/2024
Terrible ignorance! I travelled from Bratislava to Munich, from Munich to Barcelona and on the way back from Barcelona to Prague and from Prague to Bratislava. I am pregnant and all the drivers knew s ... Terrible ignorance! I travelled from Bratislava to Munich, from Munich to Barcelona and on the way back from Barcelona to Prague and from Prague to Bratislava. I am pregnant and all the drivers knew so in advance, and that I needed that they put my luggage to the bus and then take it out of the bus. Despite knowing this, not one of the drivers, except from Prague to Bratislava offered me help with the luggage! They expect pregnant women to carry 20 kilogram baggage themselves!! When they scanned my ticket, the info about my pregnancy and need of help appeared,and yet NO ONE except the driver from Prague to Bratislava actually took my baggage to put it inside the bus and then outside the bus. Just that you have and idea how ignorant they are to special needs of the passengers. I have never see such level of ignorance . On the Swiss-French border, we had to take out the baggages for control and still no driver offered me help., either. I felt more confident asking the French police to help me, which they did. I asked the driver's assistant/colleague for help with baggage in Barcelona and she told me the driver would help me. He did so with such a sour face that I regretted not asking any of the passengers. Never, ever travel with FlixBus if you have special needs, they will ignore them and will not be helpful at all. Besides, during a 25 hour journey in the bus from Barcelona to Prague, there was no running water to wash your hands in the sink, no soap, no toilet paper and the bin was almost full since Barcelona. So that you have an idea about the hygienic standards as well. Do not travel with them without toilet paper or tissues, and without a soap or an antibacterial gel. Also, I recommnd you to take antibacterial wipes just in case and maybe an odour-neutralizing spray.
Marianne, 4/19/2024
I left my computer on the bus when it arrived in NYC and within an hour filed a lost luggage claim on the Flix bus site. Given that I told them my seat, I knew the bus was going on to DC, they would h ... I left my computer on the bus when it arrived in NYC and within an hour filed a lost luggage claim on the Flix bus site. Given that I told them my seat, I knew the bus was going on to DC, they would have the information for the person who was in my seat on the NYC-DC leg, and that they told me the bus would be cleaned in DC, I think they could have reclaimed my computer. It's been a week and appears very unlikely that they will return it. Rather they let the next person or their employee keep it. Yes, I shouldn't have forgotten my computer but this feels like poor customer service.
AM, 3/18/2024

Poor customer service and discrimination towards reduced mobility passenger unable to board and refund refused. NOT recommended to use this bus!!!

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