859 customer reviews for FlixBus
(100 Ratings)
out of 5
5 Stars
18 %
4 Stars
4 %
3 Stars
4 %
2 Stars
4 %
1 Star
70 %
(759 Ratings)
out of 5
5 Stars
20 %
4 Stars
8 %
3 Stars
7 %
2 Stars
8 %
1 Star
58 %
The bus is quite good, on time.
Chatsopa Klinpun on 10/16/2024 travelled from Vienna - Budapest and recommends FlixBus 👍
WAITING 4 MONTHS FOR A SIMPLE REFUND…
Had a trip booked for my son in June of this year 2024. Flixbus cancelled one leg of the trip and I immediately applied on their site for a refund. IT IS NOW MID ...
WAITING 4 MONTHS FOR A SIMPLE REFUND…
Had a trip booked for my son in June of this year 2024. Flixbus cancelled one leg of the trip and I immediately applied on their site for a refund. IT IS NOW MID OCTOBER, 4 MONTHS LATER AND NO REFUND IN SITE. Basically, FlixBus has stolen my money at this point. Dozens of emails and phone calls and STILL NOTHING. Their "customer service" is a tragedy not a service in the least. Shocking to run a business like this...... BUYER BEWARE!!!
Julie Luxton on 06/30/2024 travelled from Amsterdam - Dortmund and does not recommends FlixBus 👎
unprofessional, unreliable and no customer service!!! waited in Miami Downtown and the bus just canceled.. no message or info! First and for sure last time!
Flix bus Europe is ran by the most moronic group I’ve ever dealt with. There is absolutely zero security process for the bags that go under the bus so of course mine got stolen. It would be so simple ...
Flix bus Europe is ran by the most moronic group I’ve ever dealt with. There is absolutely zero security process for the bags that go under the bus so of course mine got stolen. It would be so simple to ticket each bag and have to produce a matching number ticket in order to get your bag back at the stops but oh no, there is no such system and guess what they could care less. Both drivers just shrugged it off and said they had to keep going on. And per their contract online they say they are not liable for missing our stolen bags but also they do zero to try and protect their customers so these things do not happen. This is the absolute worse company I have ever dealt with. If I could give them zero stars I would.
If I could give zero stars, I would. Affordable transportation, sure, but that's all they have going for them. Astounding that this company advertises that they receive sparkling reviews when it's qui ...
If I could give zero stars, I would. Affordable transportation, sure, but that's all they have going for them. Astounding that this company advertises that they receive sparkling reviews when it's quite the opposite.
The "customer service" absolutely sucks. I had booked a round-trip ticket for July 4th weekend. Lo and behold, I caught COVID. I did read the cancellation policy, but stupidly thought that they would be understanding and allow a full refund since it would be a terrible idea for me to get on a bus with a bunch of other people. Nope. I spoke with a rep who said he would try to get me a refund, but probably just placed me on hold and sat there. When he returned and said that they're just going to stick with their cancellation policy, not giving a single shit about the circumstances, I asked to speak with a supervisor or manager. He made a bunch of.claims about not being able to transfer a call to someone higher up, the supervisors and managers don't deal with escalations, I had already reached the highest escalation I possibly could (even though he is not a supervisor or manager), and there is not another phone number or method of communication to reach a supervisor or manager. Then he asked if there was anything else he could do for me, to which I replied "apparently not", so he said "great, thank you for calling. Bye." and disconnected the call.
I found a complaint from, filled it out, and have heard nothing. Since I'm still testing positive for COVID and not willing to expose others, I had to cancel the ticket myself online. Their refund rate plus the cancellation fee, I'm getting less than $40 back in a ticket that cost over $100 with all the taxes and fees.
Save yourself a headache if you have to cancel unexpectedly due to a virus that medical professionals advise against sharing with the public and go with some other company for travel. Flixbus absolutely sucks because of their bullshit policies and robotic asshole employees.
Terrible ignorance! I travelled from Bratislava to Munich, from Munich to Barcelona and on the way back from Barcelona to Prague and from Prague to Bratislava. I am pregnant and all the drivers knew s ...
Terrible ignorance! I travelled from Bratislava to Munich, from Munich to Barcelona and on the way back from Barcelona to Prague and from Prague to Bratislava. I am pregnant and all the drivers knew so in advance, and that I needed that they put my luggage to the bus and then take it out of the bus. Despite knowing this, not one of the drivers, except from Prague to Bratislava offered me help with the luggage! They expect pregnant women to carry 20 kilogram baggage themselves!! When they scanned my ticket, the info about my pregnancy and need of help appeared,and yet NO ONE except the driver from Prague to Bratislava actually took my baggage to put it inside the bus and then outside the bus. Just that you have and idea how ignorant they are to special needs of the passengers. I have never see such level of ignorance . On the Swiss-French border, we had to take out the baggages for control and still no driver offered me help., either. I felt more confident asking the French police to help me, which they did. I asked the driver's assistant/colleague for help with baggage in Barcelona and she told me the driver would help me. He did so with such a sour face that I regretted not asking any of the passengers. Never, ever travel with FlixBus if you have special needs, they will ignore them and will not be helpful at all. Besides, during a 25 hour journey in the bus from Barcelona to Prague, there was no running water to wash your hands in the sink, no soap, no toilet paper and the bin was almost full since Barcelona. So that you have an idea about the hygienic standards as well. Do not travel with them without toilet paper or tissues, and without a soap or an antibacterial gel. Also, I recommnd you to take antibacterial wipes just in case and maybe an odour-neutralizing spray.
I left my computer on the bus when it arrived in NYC and within an hour filed a lost luggage claim on the Flix bus site. Given that I told them my seat, I knew the bus was going on to DC, they would h ...
I left my computer on the bus when it arrived in NYC and within an hour filed a lost luggage claim on the Flix bus site. Given that I told them my seat, I knew the bus was going on to DC, they would have the information for the person who was in my seat on the NYC-DC leg, and that they told me the bus would be cleaned in DC, I think they could have reclaimed my computer. It's been a week and appears very unlikely that they will return it. Rather they let the next person or their employee keep it. Yes, I shouldn't have forgotten my computer but this feels like poor customer service.
Poor customer service and discrimination towards reduced mobility passenger unable to board and refund refused. NOT recommended to use this bus!!!
Last Friday February 23, 2024.
The flixbus came late at Florenz, Italy for about 45 minutes. Furthermore, it arrived in Munich also for 4 1/2 hours late.
I had messaged and discussed the matters thru ...
Last Friday February 23, 2024.
The flixbus came late at Florenz, Italy for about 45 minutes. Furthermore, it arrived in Munich also for 4 1/2 hours late.
I had messaged and discussed the matters thru their Customer Service. However, there was no resolution takes place. Not even a compensation to refund the half, if not the whole fareprice.
The Customer Service replied that the late arrival is not covered for the compensation. Althoug, I have explained that because of late arrival, I had missed my connecting transportation in Munich.
The Time wasted and money is not what the company is utmost for their passenger.
I hope those future clients and passengers will try to use other bus company, that helps and bring the matters of their passenger's rights.
I took a bus in the southern US. The driver did not speak much English, which is odd for a service job, but that’s fine, everyone’s learning something. What was not fine was that he used his language ...
I took a bus in the southern US. The driver did not speak much English, which is odd for a service job, but that’s fine, everyone’s learning something. What was not fine was that he used his language barrier to ignore me for the first hour of the trip when I asked him to turn on the reading lights, as it was dark and I could not do any of my work, despite your website promoting the presence of reading lights. Normally this would not warrant a 1-star review (I’d go lower if I could), but when I tried to talk to support, I got nothing but “We can’t communicate to the driver,” “We can’t offer a refund or cancellation since you are already on the bus,” and “We cannot refer you to a manager, we are already the highest point of escalation.” The entire chat was full of canned responses that used identical language, leading me to believe that the chat was either someone who has truly and utterly checked out, or an AI. This business is shameful and I heartily recommend everyone steer clear.
Rate FlixBus now!
Please note:
The purpose of the following reviews is to share your experience with FlixBus so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact FlixBus directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
