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Intercape
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244 customer reviews for Intercape

(244 Ratings)
out of 5
5 Stars
9 %
4 Stars
3 %
3 Stars
5 %
2 Stars
14 %
1 Star
68 %
Ria v Heerden, 11/18/2024
The trip down to Amanzimtoti was a disaster. We had no idea the only pitstop will be at Newcastle. Was 7h am and the toilet was only available for nr 1 and there was no toiletpaper available. The retu ... The trip down to Amanzimtoti was a disaster. We had no idea the only pitstop will be at Newcastle. Was 7h am and the toilet was only available for nr 1 and there was no toiletpaper available. The return bus was such a pleasure. Friendly driver. Stop twice for us to use the facilities. The bus was neat and clean and excellent service. I wish we had that bus for both trips.

Ria v Heerden on 10/24/2024 travelled from Midrand - Amanzimtoti and recommends Intercape 👍

Peter , 11/16/2024

Try to avoid delay in pickup and drop, which mess up our schedule. No message received on the delay of the bus:921

Peter on 11/14/2024 travelled from Bloemfontein - Pretoria and recommends Intercape 👍

Thobeka Boya and Imbali second year students, 11/13/2024
To Whom It May Concern, We are writing to express our disappointment with the service on two recent bus rides with your company between Johannesburg and King William’s Town. On our journey from Park ... To Whom It May Concern, We are writing to express our disappointment with the service on two recent bus rides with your company between Johannesburg and King William’s Town. On our journey from Park Station on October 20, 2024, the bus departed without ensuring all passengers had boarded, leaving behind 14 people. This oversight caused unnecessary delays and conflict for those already on board. Our return trip on October 26 was equally problematic. Instead of Intercape, we were placed on an Intercity bus, which was small, stuffy, and overcrowded. The bus lacked proper ventilation, with no air conditioning for a 12-hour journey. The restroom conditions were extremely poor, creating a highly unpleasant environment. Staff were accusatory, claiming we had caused restroom issues before we were even seated, and some were rude and unhelpful throughout the trip. We recommend that your management team make improvements to avoid these issues in the future. Using a microphone at Park Station could help ensure that all passengers are accounted for before departure. Additionally, adding a cleaning service at rest stops would significantly improve restroom conditions on long journeys. Thank you for your attention to these concerns. We hope to see improvements in your service. Sincerely, Imbali 2nd year students.

Thobeka Boya and Imbali second year students on 11/13/2024 travelled from Johannesburg - King William's Town and does not recommends Intercape 👎

Cynthia Theron , 11/13/2024
Dear Intercape management I read the reviews of others as well. As a country we need this service. On one day I counted close to 14 busses with your logo on the coastal road between Dbn and Cape Town ... Dear Intercape management I read the reviews of others as well. As a country we need this service. On one day I counted close to 14 busses with your logo on the coastal road between Dbn and Cape Town. Please train the assistant driver to do bus steward duties at stops. Passing a black bag to collect rubbish from passengers (give that duty to the person who the DRIVER (because everyone gets told not to occupy the front seats) ALLOW to sit there. Obviously it is a pretty young student that eventually gets the honour of occupying it. The toilet reeks of urine surely it can be cleaned and freshener blocks put there. The system of having voice prompter guiding the driver to fasten his seat belt etc is excellent 👍, announce the stood clearly and start up the bus two minutes before departure to warn passengers. I've been travelling on Intercape for almost 40 years and I will be using your service forever. Just tweak the small customer complaints. All the office staff people CT, PE, GP have always been super helpful friendly and just fantastic.!!! [edited by admin]

Cynthia Theron on 11/13/2024 travelled from Amanzimtoti - Jeffrey’s Bay and recommends Intercape 👍

FLORENCE, 11/5/2024
Pathetic service, drivers were rude, talking loud. Bus smell of urine, they shoukd constantly disenfact it. Left my bag on board and had the most horrible reception from their clerk Joy when I went to ... Pathetic service, drivers were rude, talking loud. Bus smell of urine, they shoukd constantly disenfact it. Left my bag on board and had the most horrible reception from their clerk Joy when I went to report it. The bus was still enroute to the depo so the bag was definitely still on board. She made MD wait for 2 hours to be told that it wasn't found. The bus I was on was 726. The staff are dishonest so do not leave anything behind.

FLORENCE on 11/04/2024 travelled from Mthatha - Cape Town and does not recommends Intercape 👎

Loveridge, 11/3/2024

Literally we spent almost a day travelling from Joburg to Cape Town. I will never use this bus again or recommend it to anyone. The bus made a stop in every city and town.

Loveridge on 11/03/2024 travelled from Johannesburg - Cape Town and does not recommends Intercape 👎

Nthatisi Moloi , 11/2/2024

The bus was excellent 👌

Nthatisi Moloi on 11/02/2024 travelled from Johannesburg - Durban and recommends Intercape 👍

Bonani, 10/25/2024
Bus was already 2 hours late... Bus drivers gets instructed to stop on route just because two fucked up people who missed their destinations because they were sleeping.😫😫 It is shocking how INTERCAP ... Bus was already 2 hours late... Bus drivers gets instructed to stop on route just because two fucked up people who missed their destinations because they were sleeping.😫😫 It is shocking how INTERCAPE could make such a call and risk peaple's lifes. It is embarassing!! People please DO NOT OPT TO TRAVEL WITH THIS COMPANY.

Bonani on 10/25/2024 travelled from Port Elizabeth - Durban and does not recommends Intercape 👎

Anonymous , 10/25/2024

Bought tickets for my 12 year old and 3 year old my 3 year old could not get a seat. I had to carry him the whole trip.

Anonymous on 10/02/2024 travelled from Ladybrand - Durban and does not recommends Intercape 👎

Mmabatho , 10/21/2024

This was just a horrible experience, the bus got stuck in the middle of the road and we waited for almost two hours for another bus to come, this is totally unacceptable

Mmabatho on 10/20/2024 travelled from Cape Town - Pretoria and does not recommends Intercape 👎

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