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México Travel Solutions
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7 customer reviews for México Travel Solutions

(6 Ratings)
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(1 Ratings)
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Molly Five, 7/25/2024

We had great service. Drivers were very good and informative.

Molly Five on 02/10/2024 travelled from Cancún - Playa del Carmen and recommends México Travel Solutions 👍

Lucy, 7/4/2024

Worst travel company!! They do not show up.

Milly, 6/3/2024
Do yourself a favor, avoid this company at all costs. Their customer service is terrible. Upon arrival it is not easy to spot the MTS agent. Upon finding the agent and moving on to where the rest of ... Do yourself a favor, avoid this company at all costs. Their customer service is terrible. Upon arrival it is not easy to spot the MTS agent. Upon finding the agent and moving on to where the rest of the agents and MTS vehicles are, you are made to wait in line in what seems chaos where there's no order and no one seems to know what's going on. Agents at airport are anything but pleasant or welcoming and you're treated like you're asking for a free ride and it's an inconvenience to them at best. Their representative at our hotel was simply useless. Does not know how to properly communicate with the guest and/or was too lazy to do his job. We spent all week trying to get information on how return trip to the airport works. On the day of our return,I contact the MTS hotel rep again to confirm time and he tells me he can't help because it's his day off and if I need something I need to call customer service. So I do, and then I get the very unpleasant Jonathan on the phone. I explain to Jonathan what's happening and that we have been requesting a 1:30 pm pickup time through Fausto all week. He rudely proceeds to tell me that they have us scheduled for for an earlier time and that's all they can do for us and if we don't like that time tough luck because that's all he has. It was not so much the discrepancy in time but the pure RUDENESS in which he communicated. ZERO customer service skills. They all act like we're just inconveniencing them. NEVER AGAIN.
LC, 5/23/2024

Worst company to do business with. Dis not show up at scheduled time. Left on hold for 2 hours with customer service. Refuse to reimburse me. Do not do business with them.

Nnj, 3/31/2024
Nothing about the driver, he is not responsible however the company are fraud, they lie to you to charge upward of $ 140UsD to get from the airport to the hotel claiming construction around the airpo ... Nothing about the driver, he is not responsible however the company are fraud, they lie to you to charge upward of $ 140UsD to get from the airport to the hotel claiming construction around the airport. This is a Lie. There is no construction and shared shuttle is faster than private shuttle. Then they refuse to refund you even though you send them multiple emails, with name of the agent committing fraud. You are better off getting a taxi, a different transport shuttle than using Mexico travel solutions . We even spoke to the representative at the hotel and he could not help only that an email would be responded quickly however I needed to send at least 10 and translate it to Spanish to get someone to respond. Horrible service. Still have not received my refund
Kristel D, 3/10/2024
Be aware of this company. Booked our transfer before our trip so we don’t have to worry about getting to airport. We were told by Jorge we will be upgraded to private shuttle if we book 3 excursions a ... Be aware of this company. Booked our transfer before our trip so we don’t have to worry about getting to airport. We were told by Jorge we will be upgraded to private shuttle if we book 3 excursions and our pickup time is 1 pm. I tried sending e mails and contact them to confirm the time but no answer. So the morning of I was able to confirm that it in fact was 1 pm and he was so rude like I was wasting his time. Shuttle came and left at 12 leaving us stranded now in danger of missing our plain. So they told me to take a taxi and they will compensate. That was a total lie. Taxi would not give us receipt so only thing I could do was to take a picture of him taking the money and his license. They never paid what I was owed and the entire thing was so stressful that I will think twice before traveling to Mexico again. Definitely a major scam company. Horrible non existent customer service

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