✓ Top Deals ✓ Compare all buses ✓ The One Simple Search

Reviews and Ratings for National Express

Share your experience with National Express
The Best Deals Save up to 70%
The Most Choices Millions of routes worldwide
Easy and Transparent Compare offers with 1 click
National Express
Find out about the experiences of other customers who have traveled with National Express or submit your own rating for National Express.

103 customer reviews for National Express

(4 Ratings)
out of 5
5 Stars
50 %
4 Stars
25 %
3 Stars
0 %
2 Stars
0 %
1 Star
25 %
(99 Ratings)
out of 5
5 Stars
48 %
4 Stars
17 %
3 Stars
20 %
2 Stars
5 %
1 Star
9 %
simon, 10/23/2022
I bought a ticket EUXML615 from national express, which departs Oct 2nd 7:40am from London Heathrow to Cambridge. I paid extra 5 pounds which allows me to depart 12 hours before or after 7:40am. ... I bought a ticket EUXML615 from national express, which departs Oct 2nd 7:40am from London Heathrow to Cambridge. I paid extra 5 pounds which allows me to depart 12 hours before or after 7:40am. I was a little late that day and missed 7:40am bus. When I tried to board next bus, I was told by the driver that I have to call the office to make amendment first. I made the call and was told the expected waiting time is 50 minutes. Since the ticket was sold out quickly, I bought another ticket from Heathrow to Cambridge. After the trip, I filed a case with national express, asking for a refund. I was notified I will be contacted with 12 working days. I was never contacted by national express. When I called national express again, after selecting the options, I was put on hold forever.
Lois, 3/27/2019

Excellent service, very kind drivers, I find the tickets are really cheap and convenient, and the website is clear to use. Fantastic service for travel. Thank you.

nita, 1/20/2017

I traveled with my husband from Luton airport to London and it was a great experience. Everything was on time, comfortable seats. I recomend and will use again NE

daniela, 1/19/2017

super

Your e-mail address will not be published. Fields marked with asterisk are required. *

Thank you for your comment. Your answer is awaiting approval.

Rate National Express now!

Please note: The purpose of the following reviews is to share your experience with National Express so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.

If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact National Express directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

CheckMyBus › Coach-Providers › National Express › Reviews

The CheckMyBus App

Free Download

App Store
CheckMyBus App
Close
GPDR CheckMyBus shield

We value your privacy!

To show you the best bus offers, we and our partners use technical, analytical, and marketing cookies to personalize the ads. We remember your anonymized details to provide a personalized experience.