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1 Customer review for OUROS Travel

(1 Ratings)
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Ciaran, 3/30/2024
We took a taxi with a driver called Hai last week. It was a 6 hour journey from Ha Giang to Hanoi and it was definitely the most dangerous taxi ride I have ever taken. The taxi man (Hai) was a disgrac ... We took a taxi with a driver called Hai last week. It was a 6 hour journey from Ha Giang to Hanoi and it was definitely the most dangerous taxi ride I have ever taken. The taxi man (Hai) was a disgrace from start to finish. First he arrived 20 minutes late and in a car where one of the tyres was low on pressure. As we drove along we noticed the tyre pressure decreasing steadily and that he clearly had a slow puncture. But Hai decided to ignore all warnings while the car began to drift around corners very dangerously. We eventually forced him to stop the car and get the puncture fixed by which stage the tyre was halfway down. Of the 6 hour drive he spent about 3 hours driving on the wrong side of the road,overtaking on bends with trucks coming towards us. This put my family in danger and we ere helpless as we watched on hoping we would get through this journey in one piece. He was extremely rude and burped loudly hundreds of times. He also stopped along the route twice even though he knew we were on a tight schedule to smoke a bong on the side of the road. We paid 135USD for this trip and he never even said thank you when we paid. Without doubt the worst and rudest driver we have ever had. He will kill a passenger soon if he is not sacked by his company. I'm hoping this review will save a life or encourage people to look elsewhere for a private driver company. When I informed OUROS of this they didn't even apologise and acted like this behaviour was normal. Unacceptable!!

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