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Permata Utara
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30 customer reviews for Permata Utara

(4 Ratings)
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(26 Ratings)
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Vijay, 9/15/2024

The worst bus ever..extremely late and the service was soo bad..Not recommended at all

Vijay on 02/15/2024 travelled from Kuala Lumpur - Johor Bahru and does not recommends Permata Utara 👎

Jordan, 7/10/2024
Our bus is over 3 hours late. They messaged us at the scheduled departure time and told us it would be delayed 1.5 hours. Well 1.5 hours later and the bus was still not there. We have messaged the com ... Our bus is over 3 hours late. They messaged us at the scheduled departure time and told us it would be delayed 1.5 hours. Well 1.5 hours later and the bus was still not there. We have messaged the company asking for updates with no response. So we are sitting here wondering if the bus is ever even going to come. At this point we have asked for a refund to book a new bus, but still no response. Incredibly unprofessional!! DO NOT book with this company.
Vino, 5/21/2024
I was on my journey from Penang Central to KL. I was meant to have sear no 2 but it was taken. I was told I could sit on any empty seat. I sat at seat no 29. I did not realise there was a sleeping com ... I was on my journey from Penang Central to KL. I was meant to have sear no 2 but it was taken. I was told I could sit on any empty seat. I sat at seat no 29. I did not realise there was a sleeping compartment for the driver. When we stopped for a break the driver who was sleeping assaulted me by touching my head and pushing it down towards his knee n was about to punch me when another passenger intervened. I believe this behaviour of a employee of your company is unacceptable. The bus number is PLF 7359. My crime was to turned the aircon down. I did not know there was anybody sleeping at the very end of the bus. That does not allow this sleeping driver from laying their hands on me and threatening to fight me. He needs to be dismissed as a driver.
Wei Wei, 1/2/2024
Order a 3 seat comfort bus but the bus was delay for 40minutes+ then it combine 2 delay trip together for a 4 seat squeeze bus. On the squeeze bus for about 2hours then change bus to 3 seat comfort bu ... Order a 3 seat comfort bus but the bus was delay for 40minutes+ then it combine 2 delay trip together for a 4 seat squeeze bus. On the squeeze bus for about 2hours then change bus to 3 seat comfort bus. The 3 seat comfort bus driver slept on the bus more than 2.5hours then he drove super fast to rush the schedule but the time of arrival delay for 2hours. Won't order permate utara bus anymore and advise to other don't buy also.

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Please note: The purpose of the following reviews is to share your experience with Permata Utara so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.

If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Permata Utara directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

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