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Reviews and Ratings for Primera Plus

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56 customer reviews for Primera Plus

(13 Ratings)
out of 5
5 Stars
62 %
4 Stars
15 %
3 Stars
8 %
2 Stars
8 %
1 Star
8 %
(43 Ratings)
out of 5
5 Stars
30 %
4 Stars
26 %
3 Stars
9 %
2 Stars
14 %
1 Star
21 %
Allan Camacho, 5/27/2024
El servicio de Primera Plus ha dejado mucho que desear, en la zona de PrimeraPlus la central de autobuses de La Piedad Michoacán el aire acondicionado no funciona, los camiones más nuevos son un poco ... El servicio de Primera Plus ha dejado mucho que desear, en la zona de PrimeraPlus la central de autobuses de La Piedad Michoacán el aire acondicionado no funciona, los camiones más nuevos son un poco incómodos y no es posible que ya no ofrezcan ni un snack o una botella de agua.
Ken, 1/2/2023
My family just travelled from Melaque to Puerta Vallarta, about a four and half hour trip. The bus was full. Thirty plus degree temperature and there was NO AIR CONDITIONING ON THE BUS. People were ... My family just travelled from Melaque to Puerta Vallarta, about a four and half hour trip. The bus was full. Thirty plus degree temperature and there was NO AIR CONDITIONING ON THE BUS. People were vomiting literally all over the place. I used to confidently recommend PP but no more. Try another line, ETN is excellent and worth the extra cost. Less than one star rating.
Yinyin Lin, 5/3/2022

leah, 3/5/2021

Are the compartments big enough for a carry on? 22” x 13.5” x 9.5”

CheckMyBus-Team, 3/8/2021
Dear Leah, Thank you for your message. According to Primera Plus’ guidelines, carry on luggage must be less than 170 centimetres and should not weigh more than 25 kilograms. In this sense, you shoul ... Dear Leah, Thank you for your message. According to Primera Plus’ guidelines, carry on luggage must be less than 170 centimetres and should not weigh more than 25 kilograms. In this sense, you should be able to bring your carry on luggage if it is within the weight limit. Best regards, Your CheckMyBus Support Team
Olga Dudek, 3/19/2020

I have purchased a ticket from San Miguel de Allende to Mexico City for March 22nd at 4:30pm. I need to leave back to Canada sooner and need to cancel this ticket. Please advise. Muchas Gracias Olga

CheckMyBus-Team, 3/19/2020
Dear Olga, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus connection in our search ... Dear Olga, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. To cancel your ticket, we suggest contacting Primera Plus directly. Best regards, Your CheckMyBus Support Team
Alexis, 3/18/2020

We have tickets to go to Queretaro On Sunday but because of the cronavirus we were advised not to go.can we get our money back in this circumstance?

CheckMyBus-Team, 3/19/2020
Dear Alexis, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus connection in our searc ... Dear Alexis, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. To request a refund for your ticket, we suggest contacting Primera Plus directly. Best regards, Your CheckMyBus Support Team
Wayne Cruver, 2/21/2020

I need to cancel my reservation for tomorrow, February 22nd. Can you send me instructions and/or s a link to do so?

CheckMyBus-Team, 2/24/2020
Dear Wayne, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus deal in our search engin ... Dear Wayne, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus deal in our search engine, you are then redirected to the company’s web-page to make the booking and payment. To cancel your reservation, you must contact the bus company you plan to travel with directly. Best regards, Your CheckMyBus Support Team
Maz Collier, 12/28/2019
I've used Primera Plus several times in Mexico. The services are great. Clean and spacious often with 2 toilets which are walled off at the back of the bus. At one stage I had to cancel and re-book a ... I've used Primera Plus several times in Mexico. The services are great. Clean and spacious often with 2 toilets which are walled off at the back of the bus. At one stage I had to cancel and re-book a trip for a different date, and the Primera Plus agent on the phone was very helpful and courteous and patient with my basic Spanish. I was really impressed with the high level of customer service and highly recommend this company.
alan, 12/14/2019

Jorge A Barrera, 7/26/2019

Good Service, on time, clean buses. very polite drivers and dressed very professional.

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Please note: The purpose of the following reviews is to share your experience with Primera Plus so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.

If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact Primera Plus directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

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