8 customer reviews for RedCoach
(6 Ratings)
out of 5
5 Stars
17 %
4 Stars
0 %
3 Stars
17 %
2 Stars
0 %
1 Star
67 %
(2 Ratings)
out of 5
5 Stars
0 %
4 Stars
0 %
3 Stars
50 %
2 Stars
0 %
1 Star
50 %
Take at your own risk and not safe. I took a bus from Miami to Tallahassee March 28, 2023. The luggage was not tagged and my luggage was lost. I filed a claim online the same day and it is June 8, 20 ...
Take at your own risk and not safe. I took a bus from Miami to Tallahassee March 28, 2023. The luggage was not tagged and my luggage was lost. I filed a claim online the same day and it is June 8, 2023 and no resolution. They were unable to find my bags and acknowledge baggage liability supposed to get a payout. Still nothing. I've called, sent emails, and continue to get the run around. Ticket number 23xxxxxxxxx0
Big takeaways
Use service at your own risk
Do not expect good customer service
Keep your bag with you at ALL TIMES
Side note, when we stopped in Orlando, two of their employees almost got into a fight. They started yelling, cursing, and threatening each other in the terminal. This happened March 28, 2023 at night during the bus switch
Bus was over 4 hours late. Told passengers many hours before their bus was on the way and then abandoned communication altogether. Do not use red coach.
Should be -0 star. Bought a business class ticket, but got in a filthy bus with no wifi, no TV. Te driver was very rude, either cursing at everyone on the road, did fingers to most motorist or fightin ...
Should be -0 star. Bought a business class ticket, but got in a filthy bus with no wifi, no TV. Te driver was very rude, either cursing at everyone on the road, did fingers to most motorist or fighting on the phone with someone. We were supposed to arrive at 2:10 but actually arrived at 2:45PM. Sent email twice to the management but no response.Horrible, worst experience! Total rip off!
PLEASE READ BEFORE BOOKING BED BUG INFESTATIONS ON BUSES!!!!I have been trying to get a hold of a red coach representative for the last 2 days and have not been able to get a hold of a representative. ...
PLEASE READ BEFORE BOOKING BED BUG INFESTATIONS ON BUSES!!!!I have been trying to get a hold of a red coach representative for the last 2 days and have not been able to get a hold of a representative. I had an emergency and had to change my redcoach bus yesterday to a later time but it was not allowing me to do so on the website, I tried contacting support to get help but the phones were busy. I ended up purchasing another ticket and canceling my original ticket and received an email with the voucher but no voucher number.
Another concern I would also like to address from a previous recent experience on September 20th in which I previously contacted RedCoach due to a bus infestation issue that occurred on my previous ride. I was riding on the bus and felt something itch and realized I had a bed bug crawling on me. This bus was the first bus leaving for the day and it had not been cleaned there were crumbs everywhere and I looked under my seat and found more bed bugs like some sort of nest. I contacted customer service and the red coach representative showed no sympathy for this traumatic traveling experience. I say dramatic because now every time I wear anything and feel the slightest itch, the first thing that pops into my head is whether or not that itch is a bed bug feasting on my blood. I informed the driver of this concern and he laughed and basically informed me he was aware of this ongoing issue. I was then informed by red coach that they would reach back to me and I would receive a voucher and would have a call back from the company and I am still waiting on this call and it has been over 2 weeks now.
I am very disappointed with the lack of professionalism and sanitation in this company as I have been a loyal red coach customer for the past 4 years supporting your business.
very nice bus, interior is great. some drivers are great. some are so so
Is this bus leaving Allentown pa
CheckMyBus-Team, 5/10/2021
Dear Reginald, Thank you for your message. Where would you like to travel to? You can find all bus schedules by entering your departure and arrival cities along with your desired travel date in the ...
Dear Reginald, Thank you for your message. Where would you like to travel to? You can find all bus schedules by entering your departure and arrival cities along with your desired travel date in the CheckMyBus search bar. Best regards, Your CheckMyBus Support Team
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